Help center

How do I create a PC Parts account?

Sign up with Google, Apple or e‑mail.

How do I verify my account?

Confirm your e‑mail and phone, and set up secure payments to sell.

Can I edit or delete my profile details?

Update your details, download your data or delete your account.

What happens if I lose access to my account?

Resetting your password and recovering your account with support.

How do I change my password?

Set a new password through the password reset page.

How do I change my profile picture?

Upload a new picture from the “Edit Profile” section.

How do I create a listing with AI (Rig)?

Chat with Rig and it writes the listing for you.

How can I boost my listing?

Basic Boost and Premium Boost: cost, duration and how to use them.

Why was my listing rejected?

The common reasons for rejection and how to fix your listing.

What does the “Created with Rig” badge mean?

The seller wrote the listing with Rig, and is still responsible for it.

How do I sell on PC Parts?

From verifying your account to getting paid.

What should I write in a good listing?

Title, description, specs, price and photos that sell.

How do I get more visibility for my listings?

Boosts, the home page spotlight and listing quality.

How do I buy on PC Parts?

A step‑by‑step guide to buying safely.

How do I search with Rig?

Describe what you want in your own words and Rig finds matching listings.

Can I get notified when something I’m looking for is listed?

Rig can set up a search reminder that e‑mails you about new matches.

What should I check before buying from a user?

The listing, the seller, the right questions and the warning signs.

How does listing filtering work?

Category, condition, price, location and sorting.

How do I check that parts are compatible?

Ask Rig whether parts work together before you buy.

How does payment work?

Pay by card at checkout; the money is held until the order is complete.

When is the money transferred to the seller?

When funds are released, and how to cash out.

What is Buyer Protection?

The service that holds your money until you get what you paid for.

Who pays for shipping?

The buyer pays a fixed delivery fee at checkout.

How do I cancel an order?

What you can do before payment, before shipping and after.

Can I return a product if something is wrong with it?

How to request a refund within the 48‑hour inspection period.

How do credits work?

The in‑platform currency for boosts and premium features.

How do I report a user?

Report suspicious behaviour from a listing, a conversation or the footer.

How do I report a suspicious listing?

Use the “Report” button on the listing page.

How do I block or unblock a user?

Blocking hides you from each other; unblock from your account.

How do I communicate with other users?

The built‑in messaging and its rules.

How do I spot fake or fraudulent accounts?

Signs of a suspicious account and what PC Parts does about them.

How do I follow a user?

Follow sellers and see their new listings in your Feed.

How does PC Parts keep the platform safe?

Verification, moderation, held payments and human support.

How are buyers protected from scams?

Held payments, refunds, moderation and reporting.

How are sellers protected from scams?

Paid‑up orders, clear return rules and dispute review.

How can I talk to the PC Parts team?

E‑mail and the contact form.

Can I get help from a person, or only from Rig?

Rig helps with listings and search; people handle everything else.

What is Rig and how does it help me?

The AI assistant for listings, searches and technical questions.

Why are there no ads on the platform?

A clean marketplace funded by its own services, not advertising.

How is PC Parts different from other marketplaces?

Built for hardware, with held payments and no ads.