How do I cancel an order?

Before paying – open the order and click “Cancel Order” under “Awaiting Payment”.
After paying, before the seller accepts – message the seller and ask them to decline the order. You get a full refund.
If the seller doesn’t react – an order the seller doesn’t accept within 24 hours, or doesn’t ship within 48 working hours after accepting, is cancelled and fully refunded automatically.
After shipping – the order can’t be cancelled, but if something is wrong you can request a refund. See Can I return a product if something is wrong with it?

More in “Payments, delivery and returns”

How does payment work? When is the money transferred to the seller? What is Buyer Protection? Who pays for shipping? Can I return a product if something is wrong with it? How do credits work?

Need more help?

Contact the PC Parts team