Report Fraud
Safety First
PC Parts takes fraud seriously. If you believe you've encountered fraudulent activity, please report it immediately so we can investigate and protect our community.
When to Report Fraud
You should report suspicious activity if you encounter:
- Misrepresented items (condition, specifications, authenticity)
- Sellers requesting payment through insecure methods
- Requests to communicate outside the platform
- Listings with stolen images or copied descriptions
- Items that never arrive after payment
- Counterfeit or non-functional products
- Attempts to access your personal or financial information
- Suspicious links sent in messages
- Any behavior that violates our Terms of Service
How We Handle Reports
When you submit a fraud report:
- Our security team reviews your report within 24-48 hours
- We investigate the reported user, listing, or activity
- We may contact you for additional information
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If fraud is confirmed, we take appropriate action, which may include:
- Removing fraudulent listings
- Suspending or banning the offending user
- Assisting with information for law enforcement if necessary
- Implementing additional safeguards
- We'll notify you once your report has been reviewed
All reports are kept confidential and your identity will not be shared with the reported user.
Submit a Fraud Report
Additional Resources
Safety Resources
- Safe Buying Guide - Learn how to shop safely on PC Parts
- Terms of Service - Review our platform rules and regulations
- DNSC - Stay updated on common online scams
- DLAF - Fight against Fraud
In Case of Fraud
If you believe you've been defrauded, take these steps immediately:
- Report the incident to PC Parts using this form
- Contact your payment provider to dispute the transaction
- Document all communications and evidence
- For significant financial losses, report to your local police
- File a report to the consumer protection agency
You can also report online scams to Hackout
Frequently Asked Questions
We aim to review all fraud reports within 24-48 hours. High-priority cases involving active financial fraud or security risks may be addressed more quickly. You'll receive a confirmation email when your report is received and another notification when our team has reviewed your case.
PC Parts doesn't directly process payments between users, so we cannot issue refunds directly. However, we recommend:
- Contact your payment method provider (credit card, bank, or payment app) to dispute the charge
- Provide our fraud report confirmation as supporting evidence
- If you paid using a payment service with buyer protection, file a claim through their platform
No, all reports are confidential. We will never disclose your identity to the reported user. Our team will investigate the issue without revealing that a specific user submitted a report. If action is taken against a user based on your report, they will be notified of the violation but not who reported it.
The more details you provide, the better we can investigate. Include:
- Usernames involved
- Listing URLs
- Message screenshots
- Transaction details (dates, amounts, payment methods)
- Timeline of events
- Any other relevant evidence
Yes, and we encourage you to report suspicious behavior before sending payment. If you notice red flags during communication with a seller or buyer, report them immediately. This helps protect both you and other users from potential fraud.
Depending on the severity and evidence, we may take various actions:
- Issue warnings for minor or first-time violations
- Remove fraudulent listings
- Temporarily suspend accounts pending investigation
- Permanently ban users for serious fraud
- Report to law enforcement in cases of criminal activity
- Implement additional verification requirements
Contact Our Trust & Safety Team
If you need immediate assistance or have questions about reporting fraud: