Buyer Protection Fees

How We Calculate Fees

Our Fee Structure

Base Fee: 2.0 RON

Percentage: 3.0% of item price

Formula: 2.0 RON + (Item Price × 3.0%)

Example Calculations

Item Price	Our Fee
100 RON	5.00 RON
300 RON	11.00 RON
500 RON	17.00 RON
1,000 RON	32.00 RON

What's Included in Your Fee

Payment Protection

Your money is held securely until you confirm receipt

7-Day Protection Period

Automatic release after 7 days if no issues

Money Back Guarantee

Full refund if item isn't as described

Dispute Resolution

Expert mediation if issues arise

Secure Payment Processing

Powered by Stripe Connect - bank-level security

Transaction Records

Complete purchase history and receipts

Powered by Stripe Connect

We use Stripe Connect, the same payment infrastructure trusted by millions of businesses worldwide, including Shopify, Lyft, and many others.

Why Stripe Connect?

Bank-level security and encryption
PCI DSS compliant payment processing
Real-time fraud detection
Supports all major cards and payment methods
Automatic currency conversion

Trusted by millions of businesses

Identity Verification (KYC)

For Sellers: To receive payments, sellers must complete identity verification as required by European financial regulations.

What Information Might Be Required?

Government-issued ID (passport, ID card)
Bank account details
Phone number verification

Address verification
Tax identification (for businesses)
Additional documents if requested

Why is this required?

Identity verification helps prevent fraud, money laundering, and ensures compliance with European banking regulations (PSD2, GDPR). Your information is encrypted and stored securely according to banking standards.

Frequently Asked Questions

The buyer protection fee is charged when you make a purchase. It's included in the total amount shown at checkout and covers the entire protection period.

No! Sellers receive 100% of their listed price. Only buyers pay the protection fee, which covers secure payment processing and buyer protection services.

If the item doesn't arrive, is damaged, or significantly different from the description, you can open a dispute. Our team will investigate and, if valid, provide a full refund of the item.

Absolutely. We use Stripe Connect, which provides bank-level security. Your payment information is encrypted and never stored on our servers. Stripe is PCI DSS compliant and trusted by millions of businesses worldwide.

European financial regulations require platforms to verify the identity of users receiving payments. This helps prevent fraud, money laundering, and ensures compliance with banking laws. It also provides additional security for buyers.